Having problems printing with a PR53XX series printer?
If you are using driver version 5.01 or 5.02 please uninstall and download our latest driver 5.08 and install.
Why can’t I update my printer firmware using Windows NT, 2000 or XP?
- The NiSCA update program does support these operating systems but if you are having problems updating try the following.
- Make sure you have the latest update program for parallel or SCSI printers and .dat file from our website in the downloads section. Ex. “Firmware Update Utility – SCSI” and “PR5200 Firmware – Ver. XX”
- If you are running Windows NT 4, you must be on Service Pack 6A. You can see the service pack number on the blue NT boot screen.
- If you are running Windows 2000, you must be on Service Pack 2. You can see the service pack number in the hardware section of the control panel.
- Make sure you have the latest drivers for your SCSI card. Windows 2000 and Windows XP install theIR own version of these drivers. So please go to http://www.adaptec.com
- Make sure you have the latest ASPI drivers. Windows 2000 and Windows XP do not install any ASPI drivers. The current version is 4.72 and can be found here
- If these steps do not work, please call us.
What is the RIBBON WIND UP MISS 4A?
This is shown when the actual ribbon and ribbon setting are different. Check for correct ribbon type and reset in user mode.
What is the RIBBON WIND UP MISS 4B?
If this error is shown even though the correct ribbon is set and used, then there is trouble at sensor 17 (ribbon detection sensor). Call service depot for sensors.
What is the CARD PICK UP MISS ERROR CODE 22?
Cards can not be fed correctly. Check gate adjustment and adjust as needed. Gate should always be adjusted to 1.5 times the thickness of the card stock you are using.
What is the CARD JAM ERRORS 30?
What is the CARD JAM ERRORS 31?
Problem with card getting stuck inside the flip turn unit which is located inside the printer. Visibly check for a card jam and check sensor 3. Call service depot for sensors.
What is the CARD JAM ERRORS 32?
What is the CARD JAM ERRORS 33?
This happens when a card is being rejected after correcting a card jam error or a card is getting stuck when being transported to the encoder unit from the flip turn block. Verify if the card is getting stuck-check sensor 3. Call service depot for sensors.
What is the CARD JAM ERRORS 40, 41, 43, 44 AND 45?
Problem is card is getting stuck when it is trying to go forward or backwards in the print block area. Visibly check for card jam and carefully remove card jam by turning the green cleaning knob. The card will rotate itself out of the printer. Check sensor 5 and sensor 6. Call service depot for sensors.
What is the CARD JAM ERRORS 42?
Card is getting jammed when exiting printer. Visibly check for card jam. Check sensor 6. Call service depot for sensors.
What is the HEAT ROLLER ERROR H 53?
What is the HEAT ROLLER ERROR H 54?
This is a time out or sleep mode for the heat roller. After approximately 30 minutes of not being used, the machine will error out and turn its heating element off. In ROM versions 2.0 and older, you will have to press the clear key and reset the printer and heat roller for barging. With rom version 2.1 or higher you will just resume printing and the heat roller will automatically start up at desired temperature. No errors with this ROM version. It just powers down.
What is the HEAT ROLLER ERROR H 21?
What is the ENCODER ERROR E-53?
This is an error that is caused when the encode mode card loading menu is different from the way the cards are being loaded. Encode mode a (backside) means that the cards should be loaded mag stripe down and facing the rear of the printer. Encode mode b (front side) means that the cards should be loaded mag stripe up and to the rear of the printer. Also, check that the integrity of the mag stripe is in good condition-no physical damage to the surface of either side of the cards. If this problem won’t go away, call the service depot.
What is the ENCODER ERROR E-51?
This error will come about if the the encoder is set to low coercivity and not high coercivity. The encoder will not understand track commands set to lo-co. To change these settings, you will have to go into the user mode and toggle the menu key until you come across encoder settings for this particular setting and press exe key to change from lo-co to hi-co and vice versa. If this problem persists and won’t change anything, please call the service depot.
What is the ENCODER ERROR E-83?
This error is generated when either the improper encode command has been sent or there are characters in a track that should not be there. Please recheck your encode string and verify your encode data. If problem persists, call service depot.
What is the cause of vertical lines on my cards?
Why do I get a message box that pops up on boot up telling me that there is a New Device Found each time I begin to use the NiSCA Printer?
In the Window2000 environment, after installing the drivers for the first time you will get this message. What you will need to do is the following. Press the “Next” button as if you were going to proceed with setting up a new device. Continue to press the “Next” button until you are finished with the installation. You will not see this message appear the next time you reboot. Pressing the “Cancel” button will only allow you to proceed with your normal operation but the pop up box will subsequently appear each and every time you reboot.
What kind of cable do I use with my new PR5300 Parallel printer?
Team NiSCA recommends the Belkin Pro Series IEEE 1284 Printer Cable (A/C) – 6 feet, Belkin Part Number: F2A045-06. This cable offers a NiSCA compatible male DB25 to male Micro Centronics 36 Pins connectors.
Why would I need to change a print head?
You would need to change a print head if you experience one or more of the following issues. If you print landscape or portrait and have white lines that look similar to scratch lines going from left to right or up and down. These are blown pixel lines. Blown pixels are the result of dirt or dust on the head or on the printable surface. Another reason for changing the head would be faded colors or not suitable printing images. Result of this could be due to lack of cleaning or the print head and ROM chip do not match. If you are experiencing these issues, please contact technical support.
I am using a 5300 printer and I get smeared prints or cloudy prints. What could be causing this?
If you are printing and portions of your cards are coming out smeared or with unprinted cloudy spots this can be due to a damaged print head carrier push plate, which is the mechanism of transport of the print head. It has been determined that improper removal of the ribbon cassette is the main cause of the damage to the carrier. The PR5300 printer ribbon cassette cannot be removed until the print head is in the retracted position. The print head can be placed into the retracted position by pressing the “Ribbon ChangeMenu” button on the front panel. It is also recommended that the PR5300 printer be flashed to the latest version of firmware.
What card thickness is recommended for each unit and why?
For optimum printing quality we recommend that you use a 10mil to 33mil card in the PR5100. For the 5200, we recommend that you use nothing smaller then a 10mil card and nothing larger then a 50mil card. For the 5300, we recommend that you use nothing smaller then a 10mil card and nothing larger then a 45mil card. Reasons for the difference are: The 5100 was made with adjustable print block pinch rollers that can tighten to accept a 10mil card or loosened to accept a 33mil card. These rollers have springs on them, which only allow the rollers to spread apart so far limiting the size of the cards. NiSCA introduced the 5200 with the thicker card use market in mind. These print block rollers and pinch rollers automatically adjust for card thickness. Whether thick or thin this printer can handle it. The 5300 is set up exactly like the 5200 except that the rollers are limited in how far they will stretch and will accommodate up to a .045mil card. In addition, these rollers are automatically adjusted as well
I am trying to encode my cards and I keep getting cards that are not encoded?
What kind of cable do I use with my new 5100 printer?
TeamNiSCA recommends that you use a SCSI 1 interface cable. The type should be 50 pin full pitch Amphenol – High density – type connector to a 50 pin – low density – type connector. We recommend the Adaptec ACK-H2L-2M.
What type of cable should I use with my new PR5200 printer?
TeamNiSCA recommends that you use a SCSI 2 interface cable. The type should be 50 pin half pitch Amphenol – high density – type connector to a DB25 pin male centronics. TeamNiSCA recommends an Adaptec ACK-D2H-1M-ICE.
Why won't the download utility see my PR5300 Parallel printer?
PR5100 SCSI communication error message 'logical unit not supported 15'
Does the PR5350 printer require a chip like the PR5310 for the IC command for smart encoding?
No, the IC command for the PR5350 does not reside on a chip. It is a file that must be flashed into the printer called pr5350IcRwS17010.dat.